The trip overall was fabulous. We loved Italy.
1. All driver pickup and transfers were excellent and flawless 2. Hotel Nazionale in Roma was first class, excellent location, staff. Rooms away from the street were MUCH quieter than those facing the piazza and street. 3. Tours of the Colosseum, Vatican, Uffizi gallery and Accademia were great.
1. Hotel Axial in Firenze was a great location, great staff, but noisy from the courtyard area. Also very difficult to bring roller bags into the hotel. 2. Tour of Siena, Tuscany, etc was very nice but way too long. We skipped the visit to Pisa as we were getting car sick. I would recommend notifying tour participants of the total length of the tour before confirming.
None!! You did a great job and we would use you again.