First of all, working with Alessia Moro was a real pleasure. She was very intent that we enjoy our trip and her suggestions were right on target. When I had questions or concerns last week, she answered my messages promptly, was very reassuring and did not laugh when I was a bit ridiculous (like asking to be moved from a hotel when we really just needed to turn on the a/c or asking for a private driver from Como to Florence before I realized it was 4 hrs and $500 plus away).
