Luana - Our trip was absolutely magical. This was our first trip to Europe and we cannot wait to go back! Because we traveled to 3 very diverse locations (Rome, Venice and Arco) in 11 days I can't imagine trying to navigate everything without the help of your company. It made the transfers and tours so easy and enjoyable. We loved our tour guides in Rome and Venice and felt they truly introduced us to the cities. They also engaged our 2 teenaged sons and we all learned a lot. The only small hitch we had was waiting for our water taxi in Venice - our assistant was waiting for us upon exiting the train but we had to wait a quite significant time for the water taxi - she kept telling us it would be there in 10 minutes and it would not. When it did eventually come, it seems she and the driver were having some sort of tiff. Other than that, everything worked out beautifully and very smoothly. We would certainly use your services again and would recommend you to others! Please let me know what type of pictures would be helpful and I can send those as well.